Why You Need an Automatic Call Distribution System for your Business


It is known to many as an Automatic Call Distribution system or the ACD system. It distributes incoming calls to the right agent in your company. Today, most of the call routing engines are integrated into the CIT system, computer telephony integration system. It enables one to adjust the routing rules, without the need for IT assistance. There are many levels in which these systems are sophisticated. A powerful ACD integrates a call tracking solution and routes a call depending on a specific channel of advertising as well as a keyword in various search engines. Here are some of the benefits of integrating this system into your organization.


Calls Are Flawlessly Routed


The system route calls based on an algorithm. The system considers the contact of the caller, caller’s data, their area code, IVR configurations, agent skill, their availability and your organization rules. Routing of calls … Read more

Steps to Take When a Client is Late with a Payment

Working as an independent contractor can be equal parts liberating and frustrating. Although there are many advantages to being your own boss, you’ll also need to attract a steady stream of clients to keep yourself financially afloat. This is further complicated by the fact that clients don’t always submit payments in a timely manner. However, this doesn’t mean that contractors should sit idly by and wait for late-paying clients to realize their mistake. The next time you find yourself faced with a late payment, put the following pointers to good use.

Submit an Invoice

A substantial number of late payments are directly attributable to miscommunications. For example, some clients expect contractors to submit invoices, while others don’t. This often creates confusion, as both parties expect the other to take the initiative about payment collection. The next time you have a late payment on your hands, don’t hesitate to submit an … Read more